Prior approval must be obtained through the Baggage Resolution Center (1-800-335-2247) in order for any expenses to be reimbursed.
For wholly domestic travel, Continental's liability for any form of damage as a result of loss, damage or delay in delivery of customer's personal property shall be limited to the fair market value at the time of loss, damage or delay and will not exceed $2,800.00 per customer, except for wheelchairs and other assistive devices.
For most international travel to which the Warsaw Convention applies (including domestic portions of international travel), Continental's liability is approximately $9.07 per pound up to $640 maximum per bag for checked baggage and $400 per customer for unchecked baggage.
For most international travel to which the Montreal Convention applies (including domestic portions of international travel), Continental's liability is approximately $1,375 maximum per customer for checked and unchecked baggage.
When checking baggage for a flight, a customer may declare a higher value than the maximum limit of liability. See Excess Valuation for additional details.
Continental shall not be liable for loss, damage or delay in delivery of high value, fragile or perishable items. In addition, declaration of higher value does not apply to the above items. See Fragile and Perishable Items for detailed listings of exclusionary items.
In the course of normal handling, your baggage may show evidence of use. Continental is not liable for minor cuts, scratches, scuffs, dents and soil. Continental is not responsible for conditions that result from normal wear and tear or the following:
* Damage to wheels, feet, extending handles, over-packed bag and items of fragile or perishable nature
* Loss of external locks, pull straps or security straps
* Manufacturer's defects.
Due to higher security levels at airports worldwide, gifts and packages are subject to the same inspection as your carry-on baggage. To reduce delays at the airport security checkpoint Continental recommends that you travel with your packages unwrapped. This will allow for easy inspection, if necessary.
Continental will permit one bag plus one personal item (see below) per passenger to be carried on the aircraft.
The maximum combined linear measurement (L + W + H) of the carry-on bag is 51 inches (130 cm). The maximum weight of the carry-on bag is 40 pounds (18 kg).
In addition to the one carry-on item, you may bring free-of-charge the below items:
* one small personal article such as a briefcase, purse, day planner, small laptop computer, camera case, compact disk player or similar sized personal entertainment item
* personal aid devices such as wheelchairs, braces, canes, crutches, prosthetic devices and walking sticks, provided passenger is dependent on them.
* one infant article such as a collapsible stroller, a diaper bag or a government approved child seat.
Note: Most knives are not allowed past the security checkpoint (including, but not limited to, pocket knives, folding or retractable blades regardless of blade length or composition, box cutters, X-Acto knives, scissors with a pointed tip, straight razors, Leatherman or Swiss Army Knives). Plastic and round-bladed (not serrated) knives are permitted in carry-on baggage.
Laptop computers must be removed from their cases and placed on the baggage belt at the security checkpoint.
Additional carry-on Baggage restrictions may apply on certain flights.